Comic Factory

Privacy Policy

Last updated: September 28, 2026

Overview

This Privacy Policy explains how Comic Factory (comicfactory.app) collects, uses, stores, and shares personal information when you use our website and AI comic generation service (the "Service"). Please read it together with our Terms of Service. Using the Service means you have read and agree to this Policy. We may update it from time to time; material changes will be noticed in advance by email or in-product notice when practicable.

1. Data controller

  • Legal name: Zheng Zefeng
  • Operating as: Comic Factory (individual / sole trader)
  • Country / region: People's Republic of China
  • Privacy contact: support@comicfactory.app
  • Data Protection Officer (DPO): Not appointed

2. Information we collect

Information you provide

  • Account details such as name, email address, password (stored hashed/encrypted where applicable), and authentication-provider data when you sign up or sign in.
  • Content you submit to generate comics, including story text, panel prompts, captions, dialogue, character settings, and related preferences.
  • Support communications you send to us (email, tickets, feedback).

Information collected automatically

  • Device and network data: IP address, device type, operating system, browser type, and timezone.
  • Usage data: pages visited, feature use, generation activity, credit balance, plan status, session duration, and logs needed to operate and secure the Service.

Payment information

  • Transaction amount, payment status, and payment-related identifiers from our Merchant of Record. We do not store full payment card numbers on our servers — card data is handled by Waffo Pancake (see Section 5).

3. How we use information

  • Provide, maintain, and improve the comic generation Service (contract performance).
  • Process subscriptions, credit packs, and account credits (contract performance).
  • Moderate prompts and outputs to prevent prohibited, harmful, or sexually explicit content (legitimate interests / legal obligations).
  • Respond to support requests and send service notices such as billing, security, and policy updates (contract / legitimate interests).
  • Detect fraud, abuse, and policy violations (legitimate interests).
  • Comply with legal obligations (legal obligation).

We may create aggregated or de-identified statistics that cannot reasonably identify you.

4. Cookies and similar technologies

We use cookies and similar technologies for authentication, session continuity, security, and product preferences stored in your browser. Strictly necessary cookies are required for core login and checkout flows. You can clear cookies and local storage through your browser settings. If we add optional analytics tools, we will name them here and link to their privacy policies.

5. Sharing and disclosure

We do not sell your personal information, including "sale" as defined under laws such as the CCPA where applicable. We share information only in these cases:

  • Service providers under confidentiality obligations (hosting, authentication, moderation, analytics if enabled, customer support tooling). Payment card data is processed exclusively by our PCI-DSS compliant payment processor, Waffo Pancake, and is not stored on our servers. Please also review Waffo's own privacy terms for payment processing.
  • AI model providers that receive story text, prompts, and related inputs solely to generate your requested output. Comic Factory is an independent product; we do not sell your personal content as a marketing dataset.
  • Legal and safety: when required by law, court order, or to protect rights, safety, and the integrity of the Service.
  • Business transfers: in a merger, acquisition, or similar transaction, with notice and continued protection obligations where required.
  • With your consent for purposes not listed here.

6. Security

  • Transport encryption via TLS / HTTPS.
  • Sensitive credentials stored hashed or encrypted where applicable.
  • Access limited on a need-to-know / least-privilege basis.
  • Monitoring for abuse, fraud, and security incidents.

If a security incident is likely to affect your rights, we will notify you and relevant authorities as required by law, aiming to do so within 72 hours of becoming aware where practicable. Please keep your account credentials confidential.

7. Retention

  • Account information: for the life of the account; after deletion request or cancellation, typically deleted or anonymized within 90 days, except where longer retention is required by law.
  • Transaction / billing records: typically up to 7 years where needed for tax, accounting, or dispute resolution.
  • Support records: typically up to 2 years.
  • Security and abuse logs: typically up to 12 months.
  • Generation content: retained as needed to operate your workspace and then deleted or anonymized when you delete projects/account or after the account retention window above.

8. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing, and you may withdraw consent where processing is based on consent. Contact support@comicfactory.app. We aim to respond within 30 calendar days. You may also lodge a complaint with your local data-protection authority.

  • Update account details from your signed-in account.
  • Cancel a subscription through the billing portal linked from your credits page.
  • Request access, correction, or deletion of personal data we hold about you, subject to legal limits.

9. Marketing

If we send marketing emails, we will do so only with a lawful basis (such as your consent where required). You can unsubscribe via the link in the email or by contacting us. Unsubscribing does not stop transactional messages (billing, security, or essential service notices).

10. International transfers

Our servers, AI providers, and payment partners may process data in regions such as the United States, Singapore, the European Union, or other locations where those providers operate. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms offered by our vendors.

11. Children

The Service is for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information to us, contact support@comicfactory.app and we will delete it promptly.

12. Third-party links

The Service may link to or integrate third-party services. This Policy applies only to information we collect directly. We are not responsible for third-party privacy practices; review their policies before use.

13. Changes

For material changes, we will provide at least 15 days' notice via site notice or your registered email when practicable, and update the "Last updated" date on this page. Continued use after the effective date constitutes acceptance.

14. Contact

  • Privacy & support: support@comicfactory.app
  • Operator: Zheng Zefeng (People's Republic of China)
  • Website: https://comicfactory.app
  • Hours: Monday–Friday, 09:00–18:00 (UTC+8)

This Privacy Policy is for informational compliance with payment and platform requirements and is not formal legal advice.